Shipping policy
Last Updated: August 2026
At PetWearHouse.store, we believe that every pet deserves a beautiful wardrobe and every pet parent deserves a smooth and enjoyable shopping experience.
As a Korean Cute Pet Boutique, our mission is to bring adorable, comfortable, and stylish clothing pieces to pets around the world. From charming dresses and cozy sweaters to fashionable shirts and seasonal outfits, we carefully select products that help pets look their best while staying comfortable.
We understand that waiting for your pet’s new outfit can be exciting, which is why we created this Shipping Policy to provide clear information about our order processing, delivery times, shipping methods, and important details.
By placing an order with PetWearHouse.store, you agree to the terms outlined in this Shipping Policy.
1. Order Processing Time
Once your order is successfully placed, our team begins preparing your pet fashion items for shipment.
Orders typically require:
Processing Time: 1–3 business days
During this time, we carefully prepare, inspect, and package your products before shipping.
Please note that processing time does not include shipping time.
Business days are Monday through Friday, excluding weekends and public holidays.
During periods of high demand, seasonal promotions, holidays, or special events, processing times may take slightly longer. We appreciate your patience and understanding during these busy periods.
2. Shipping Time
PetWearHouse.store proudly offers worldwide shipping to customers who want to dress their pets in adorable and stylish outfits.
Estimated delivery times:
Standard Worldwide Shipping:
7–10 business days
Delivery times may vary depending on:
Customer location
Shipping carrier availability
Customs procedures
Weather conditions
Public holidays
Unexpected transportation delays
The estimated delivery time begins after your order has been processed and shipped.
Please understand that delivery dates are estimates and are not guaranteed arrival dates.
3. Free Worldwide Shipping
At PetWearHouse.store, we want every pet parent to enjoy easy and convenient shopping.
We currently provide:
Free Worldwide Shipping
Shipping costs are calculated automatically during checkout when applicable.
Customers can enjoy our simple shopping experience without worrying about complicated shipping fees.
Any special shipping promotions or changes will be clearly displayed on our website.
4. Order Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Tracking details may include:
Tracking number
Shipping carrier information
Estimated delivery updates
Please allow some time for tracking information to become active after shipment.
In some cases, tracking updates may not appear immediately due to carrier processing times.
If you have not received tracking information after the expected processing period, please contact our customer support team.
Email:
support@PetWearHouse.store
5. Shipping Address Accuracy
Customers are responsible for providing accurate shipping information during checkout.
Please carefully review:
Full name
Shipping address
Apartment or unit number
City
Postal code
Country
PetWearHouse.store is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
If you notice an incorrect address after placing your order, please contact us as soon as possible.
We will do our best to assist you if your order has not yet entered the shipping process.
Once an order has been shipped, address changes may no longer be possible.
6. International Shipping
PetWearHouse.store welcomes customers from around the world.
Because we serve international customers, delivery times may vary depending on the destination country.
International shipments may be affected by:
Local customs procedures
Import regulations
Postal service delays
Government inspections
Customers are responsible for ensuring that ordered products comply with local regulations.
Any customs fees, taxes, duties, or import charges required by the destination country are the responsibility of the customer unless otherwise stated.
7. Customs and Import Duties
For international orders, packages may be inspected by local customs authorities.
Depending on your location, additional charges may apply, including:
Import taxes
Customs duties
Processing fees
These fees are determined by local authorities and are outside the control of PetWearHouse.store.
If customs charges apply, customers are responsible for paying these fees to receive their packages.
We recommend checking your country’s import regulations before placing an international order.
8. Shipping Delays
While we work hard to deliver orders quickly, certain situations may cause delays beyond our control.
Possible causes include:
Extreme weather conditions
Carrier delays
Customs inspections
Transportation disruptions
Public holidays
Incorrect shipping information
High-volume shopping periods
PetWearHouse.store is not responsible for delays caused by events outside our reasonable control.
However, our customer support team will always do our best to assist customers and provide available updates.
9. Lost or Missing Packages
We carefully prepare every order before shipment. However, once a package has been handed to the shipping carrier, delivery is managed by the carrier network.
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:
Your mailbox
Your front door or delivery area
With family members or neighbors
With your local carrier office
If you still cannot locate your package, please contact us and we will help review the situation.
Customers should ensure that shipping addresses are secure and accessible.
10. Damaged Packages
We carefully package products to help protect them during transportation.
If your package arrives damaged, please contact us within 7 days of delivery.
Please provide:
Order number
Photos of the damaged package
Photos of the damaged product
Description of the issue
Our team will review your request and provide an appropriate solution.
Depending on the situation, solutions may include:
Replacement product
Store credit
Refund assistance
11. Incorrect or Missing Items
If you receive:
The wrong product
The wrong size
A missing item from your order
Please contact our customer support team as soon as possible.
To help us resolve the issue quickly, please provide:
Order number
Product details
Photos of the received package and items
We will review your request and work toward a fair solution.
12. Multiple Items and Separate Shipments
Some orders may be shipped in separate packages depending on:
Product availability
Warehouse processing
Shipping efficiency
If your order arrives in multiple shipments, you may receive separate tracking information.
Receiving products at different times does not mean your order is incomplete.
13. Holiday and Peak Season Shipping
During busy shopping periods, including:
Holiday seasons
Special promotions
Sales events
New collection launches
Shipping and processing times may take longer than usual.
We recommend placing orders early if you need products for a specific occasion.
PetWearHouse.store appreciates your understanding during high-demand periods.
14. Contact Information
If you have any questions regarding shipping, delivery status, or your order, our customer support team is always available to assist you.
PetWearHouse.store
5043 Saint Ambroise St
Montreal, QC H4C 2E9
Canada
Email:
support@PetWearHouse.store
Phone:
(403) 314-1289
Customer support hours may vary depending on holidays and business schedules.
15. Our Promise to Pet Parents
At PetWearHouse.store, every outfit is chosen with love and care because we understand that pets are part of the family.
We are committed to providing:
Reliable worldwide shipping
Carefully prepared orders
Friendly customer support
Beautiful pet fashion products
A delightful shopping experience
Thank you for choosing PetWearHouse.store.
We are honored to help your furry friends look adorable, feel comfortable, and enjoy every moment in their new favorite outfits.